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The Definitive AI-Native Customer Experience Platform

Unify customer journeys and empower customer-facing teams by breaking down silos and connecting conversations across every touchpoint. Elevate every interaction with AI to deliver extraordinary experiences that build lasting loyalty.

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TRUSTED BY THE WORLD’S MOST ICONIC BRANDS

Uber
Deutsche Telekom
Aramex
Acer
Northwestern Mutual

Four AI-Native Product Suites. One Unified-CXM Platform.

Break down data and team silos with a single platform built for modern customer experience.

Sprinklr Service

Sprinklr Service

Omnichannel contact center with AI-powered routing, agent copilot, and voice analytics.

Sprinklr Social

Sprinklr Social

Social publishing, engagement, listening, and advertising across global markets.

Sprinklr Insights

Sprinklr Insights

AI-driven social listening, competitive benchmarking, product, and location insights.

Sprinklr Marketing

Sprinklr Marketing

Content lifecycle management, campaign planning, and ad moderation at scale.

Powerful Features Built for Enterprise CX

AI Agent Platform

Empower agents with real-time AI assistance, automated responses, and intelligent routing to resolve issues faster.

Omnichannel Routing

Intelligently route customer inquiries across voice, chat, email, and social to the right agent at the right time.

Conversational IVR

Reduce call volume with AI-powered self-service that understands natural language and resolves common issues.

Agent Copilot

Real-time AI assistant that suggests responses, summarizes conversations, and surfaces knowledge articles.

Guided Workflows

Standardize complex processes with step-by-step workflows that ensure consistency and compliance.

Omnichannel Surveys

Collect feedback across channels and use AI to analyze sentiment and identify improvement areas.

Knowledge Base Platform

Centralized, AI-enhanced knowledge base that powers self-service and agent support.

Quality Management

Automated quality scoring, AI-driven coaching, and performance analytics for contact centers.

Unified Agent Desktop

Single interface for all customer interactions, reducing context switching and improving efficiency.

Social Listening

Monitor brand mentions, track sentiment, and identify emerging trends across millions of sources.

Workforce Management

Forecast demand, optimize scheduling, and improve agent utilization with AI-powered insights.

Reporting and Analytics

Real-time dashboards, custom reports, and predictive analytics to measure and improve CX performance.

Sprinklr AI: Powering the Future of CX

Leverage generative AI to automate, personalize, and scale customer experiences across every touchpoint.

Sprinklr AI Agents

AI-powered virtual agents that handle routine inquiries, freeing human agents for complex issues.

Sprinklr Copilot

AI assistant for agents that provides real-time guidance, response suggestions, and knowledge retrieval.

AI+ Studio

Custom AI model training and deployment to tailor AI behavior to your brand voice and use cases.

Check Your AI Maturity

Trusted by Industry Leaders

Uber

Achieved industry-leading SLA and response times with Sprinklr’s omnichannel contact center and AI-powered routing.

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Deutsche Telekom

Transformed customer experience with AI-powered CCaaS, reducing resolution time and improving satisfaction.

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Aramex

Delivered world-class CX with 24/7 AI-powered customer care and seamless omnichannel support.

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Northwestern Mutual

Ran their most successful social campaign ever using Sprinklr AI for content creation and engagement.

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Industry Recognition

Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024

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Sprinklr named a Strong Performer in The Forrester Wave™: CCaaS Platforms, Q2 2025

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Get in Touch

Have questions, feedback, or just curious about Sprinklr? We're here to listen and ready to help.

Sales

Learn how to customize and make the best use of Sprinklr for your specific needs.

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Partners

Become a Sprinklr Partner and enable the world’s largest enterprises to drive real business impact.

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Media

Reach out for press inquiries, media resources, or information about Sprinklr.

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